Refund policy

Bloomhaus Returns & Refunds Policy

At Bloomhaus Melbourne, every arrangement is crafted with intention, artistry and uncompromising standards. Working with fresh, natural blooms means each stem is unique, each design is one-of-a-kind, and every bouquet carries its own beautiful character. Because florals are perishable and prepared to order, our policies are designed to protect both the quality of our work and your Bloomhaus experience.

Freshness Promise

We select premium fresh flowers daily. With correct care, most arrangements should last approximately 7 days. If your blooms do not last at least 4 days, please contact us within 4 days of delivery with clear photographs. Once we confirm correct care was followed, we will replace the arrangement. Replacements are provided only when the original bouquet can be collected at the same time. Refunds are not offered for perishable flowers.

Bloomhaus Aesthetic & Bloom Stages

Bloomhaus is recognised for its refined, modern floral style. Our roses are professionally reflexed — a luxury technique that gently opens the outer petals to create fullness, depth, and sculptural beauty while maintaining freshness.

Many blooms are intentionally delivered at peak freshness, which means they may arrive closed or tighter. This includes roses, lilies, peonies, tulips, sunflowers, and most flowers in general. These blooms will naturally open and evolve over the following days, giving you a longer-lasting arrangement. Closed or tight blooms are not faults — they are a sign of freshness.

If you require flowers to arrive fully open (e.g., lilies, peonies, tulips, sunflowers), this must be specifically requested at the time of order and depends on market availability. Without a special request, arrangements will contain blooms at their natural fresh stage.

Please note: bloom tightness, opening stages, reflex levels, or petal development are natural characteristics and are not eligible for refunds or replacements.

Natural Variations

Flowers are living, seasonal products. Variations in colour tone, size, petal shape, fragrance, bloom fullness, and lifespan are normal. No two stems are identical. These variations are part of the beauty of nature and are not considered faults.

Substitutions

Due to seasonal markets and daily availability, substitutions may be required. All substitutions will always maintain the colour palette, style, and value of the Bloomhaus design selected. Exact flower types cannot be guaranteed unless confirmed in writing.

Same-Day Orders

Same-day orders begin production immediately. Once flowers have been purchased or arranged, the order becomes final and non-refundable. No changes can be made after preparation has started.

Order Cancellations

  • Cancellations made 24 hours or more before delivery may be eligible for a refund.
  • Cancellations made within 24 hours of delivery may incur a cancellation fee.
  • If flowers have been purchased, conditioned, or designed, the order becomes strictly non-refundable.

Non-Refundable Situations

  • Change of mind after ordering
  • “Not what I expected” when the arrangement reflects the Bloomhaus aesthetic
  • Requests for more open or more closed blooms without prior special request
  • Dislike of reflexed roses or modern styling
  • Personal taste, subjective preferences, or size perception
  • Natural colour, petal, or bloom variations
  • Incorrect or incomplete delivery address
  • Recipient not available at the time of delivery
  • Flowers damaged after delivery or due to improper care

Weddings & Events

All wedding and event deposits are strictly non-refundable. Deposits cover consultations, planning, design work, scheduling, and pre-allocated stock. Refunds may only be considered in verified unforeseen circumstances such as venue closure or documented medical emergencies. Change-of-mind cancellations are not eligible for refunds. Any completed labour, custom work, consultations, and purchased stock are non-refundable.

Delivery Conditions

Deliveries occur within an estimated 3-hour window unless otherwise arranged for weddings or funerals. If the recipient is unavailable, flowers may be left in a safe shaded location. If re-delivery is required, additional fees may apply. Refunds cannot be issued if flowers cannot be recovered in usable condition.

Flower Care Requirements

Proper care is essential to maximise bloom life. Stems should be trimmed on an angle, placed in a clean vase with fresh water, and topped up regularly. Use flower food provided or add a small amount of bleach to reduce bacteria. Keep blooms away from direct sunlight, heat, and drafts. Care instructions must be followed for any replacement request.

Contact Us

We’re always here to help. Please reach out with any concerns:
Email: hello@bloomhaus.com.au
Phone: (03) 9578 1775